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SWIFT Ops - Customer Safe SWIFT Routing Boundaries

Customer-safe SWIFT boundary: This is a safe routing summary only. Do not provide SWIFT templates, field construction, account/IBAN/BIC/wire coordinates, UETR/reference confirmations, platform details, or operational execution steps. Do not confirm validity, funding, settlement, wire movement, RWA, POF, BCL, account status, or instrument issuance in chat.

Customer Safe SWIFT Routing Boundaries

Purpose

This is the safe customer-facing summary for SWIFT-related questions.

Client-Safe Guidance

SWIFT and bank-to-bank messages must be reviewed through secure operational channels. If your request involves SWIFT, wire confirmation, RWA, proof of funds, BCL, MT103, MT202, MT760, MT799, MT999, MT900, MT910, or similar bank-message references, please upload the relevant documents through the secure portal and open a ticket.

The team can review the request and determine the next step. Live chat cannot confirm message validity, funding, settlement, approval, wire movement, account status, or instrument issuance.

What Agents May Say

SWIFT-related documents must be submitted through the secure portal.
Screenshots alone are not sufficient proof.
Bank-to-bank verification may be required.
The team will review message type, purpose, parties, supporting documentation, and compliance requirements.
Sensitive bank-message or wire questions will be escalated to the operations/security team.

What Agents Must Not Say

Do not confirm a SWIFT message is valid.
Do not confirm funds exist or have settled.
Do not confirm a wire has been sent or received.
Do not give SWIFT message templates.
Do not give field-by-field instructions.
Do not provide account numbers, IBANs, BICs, beneficiary details, or wire coordinates.
Do not accept broker/intermediary claims without documentation.
Do not treat screenshots, downloaded screens, or forwarded emails as proof.

Banking platform registration: To help us serve you more efficiently, please complete your U.S. Capital Private Bank banking platform registration and account-opening profile at https://uscapitalprivatebank.com at your earliest convenience, where applicable.

The CRM Portal at https://www.uscapitalprivatebank.com/crm is used for communication, support tickets, service coordination, and status follow-up. The banking platform provides the secure account environment needed for onboarding, document verification, account setup, transaction preparation, and more organized client service.

Registration does not guarantee approval, funding, transaction completion, instrument issuance, compliance clearance, or activation of any banking service. All services remain subject to review, documentation, verification, compliance screening, internal approval, and applicable banking procedures.

Banking platform reminder: The CRM Portal is used for communication, support, and service coordination. For secure onboarding, document verification, account setup, transaction preparation, and more efficient client service, please also register on the U.S. Capital Private Bank banking platform at www.uscapitalprivatebank.com as soon as your CRM Portal registration is complete.