Welcome And KYC Documentation Instructions

Purpose

This source is the welcome and KYC documentation instruction package. It tells clients which forms to download, complete, sign, scan, and upload through the NetBank/client portal, and it explains why KYC is required.

Reconstructed Client Instructions

Step 1: Download KYC Package

Clients are instructed to download the KYC document package using the QR codes provided in the source packet. The QR codes point to personalized file sets or required forms.

Forms listed in the source packet include:

• Investment Funding Request and Prequalification Questionnaire.
• Authorization to Verify Information on official letterhead.
• Client Intake Form/CIS.
• Confirmation of Principal.
• Smart Plan Instrument Purchase and Collateral Funding Agreement.
• USCPB Bank Signatory Signature Card.
• What is Consideration in the Law of Contracts, with each page initialed.
• Asset Monetization Questionnaire.
• Asset Monetization Procedures.

Step 2: Upload Documents To NetBank

Upon completion, clients are instructed to upload the following:

• Notarized passport or state ID as proof of identity.
• Utility bill or bank statement as proof of address/place of business.
• Corporate resolution authorizing the signer, for corporate accounts.
• Articles of incorporation, association, or trust deed for company validation.
• Proof of bank account, such as bank statement or tear sheet showing good standing.
• Authorization to Verify on company letterhead.
• Completed Client Intake Form/CIS.
• Signed Confirmation of Principal, with intermediary line struck if not applicable.
• Signed and sealed Smart Plan Agreement.
• Completed USCPB signature card.
• Initialed Consideration in the Law of Contracts.
• Completed Investment Service/Funding Questionnaire.

Final Step: Confirm Submission

After uploading documents through the bank site under the Complete KYC section, clients are instructed to open a support ticket titled File Uploads Complete so the team can begin final review and compliance checks.

If a client has upload difficulty, they should open a ticket titled Difficulty with File Uploads and briefly explain the issue.

The packet emphasizes that scans should be high-resolution and in color to maintain document clarity.

Why KYC Is Required

The packet explains KYC as necessary for:

• Anti-money-laundering compliance.
• Counter-terrorism-financing compliance.
• Fraud prevention.
• Sanctions screening.
• Identity verification.
• Prevention of identity theft and fake account creation.
• Risk assessment.
• Determining whether a customer profile fits the bank's risk appetite.
• Identifying suspicious behavior patterns early.
• Protecting client personal/financial information.
• Protecting the bank's reputation, license, and legal operation.
• Setting appropriate account limits.
• Providing appropriate financial products.
• Easier communication in disputes or updates.

Client-Safe Reply

Please complete, sign, scan, and upload your KYC package through the secure portal. After uploading, open a support ticket titled File Uploads Complete so the team can begin final review. If you have trouble uploading, open a ticket titled Difficulty with File Uploads and briefly describe the issue.

Agent Boundaries

Do not approve or deny KYC in chat. Do not tell a client they passed compliance. Do not bypass the secure portal. If a client asks whether a document is acceptable, ask them to upload it through the portal and let compliance review.

Banking platform reminder: The CRM Portal is used for communication, support, and service coordination. For secure onboarding, document verification, account setup, transaction preparation, and more efficient client service, please also register on the U.S. Capital Private Bank banking platform at www.uscapitalprivatebank.com as soon as your CRM Portal registration is complete.